BULK BILLING IS AVAILABLE FOR:
- Concession/ pension card holders
- Children under 16
- DVA card holders
$70 (REBATE $37.05)
We submit medicare claims online, so you will receive the rebate ($37.05) immediately back into your account.
$25 biopsy fee for the first visit only
Elden Street Medical may refer you to specialists and other allied health providers, who charge private fees. Where possible, we will advise you if there will be out of pocket expenses. It is best for you to check when you make your appointment with the specialist.
2019 WORKERS COMPENSATION FEE SCHEDULE:
To receive results of pathology/diagnostic testing or biopsy’s, we will contact you via telephone or sms and a recall appointment will be made, should Doctor need to discuss your results.
Please let us know if you have any changes to your contact details.
We strive to give you the best possible medical care. Should you have any concerns about your medical care, please speak to our Practice Manager – Ronel Maasdorp.
Our reception staff might as you, when you phone – “what is wrong?”. They are not being nosey, they are members of our Practice Team and trained to ask certain questions in order to ensure you receive-
- the most appropriate Medical care
- seen immediately, should it be an emergency
- cared by the right Medical Professional
OUR MEDICAL RECEPTION STAFF AND ALL MEMBERS OF ELDEN STREET MEDICAL TEAM ARE BOUND BY CONFIDENTIALITY RULES.
When you register as a patient at Elden Street Medical, you provide consent for our GP’s and practice staff to access and use your personal information so they can provide you with the best possible healthcare. If we need to use your information for anything else, we will seek additional consent from you to do this.
Our practice follows the guidelines of the RACGP’s Handbook for the management of health information in general practice. 3rd edition (the Handbook). The Handbook incorporates federal and state privacy legislation and the Australian Privacy Principles which requires that your personal information is kept private and secure.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your information is to manage your health. We also use it in research projects to improve healthcare in the community: however this information will not include data that can identify you.
The information used for research, including the publication of research results, will not be in a form that would allow you to be identified, unless the research serves an important public interest. In such cases, identifiable medical records can be used for medical research without your consent under guidelines issued by the Australian Government. Before providing such identified information, your GP will discuss with you the information that she or he is obliged to disclose.
We sometimes share your personal information:
- With third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APP’s and this policy
- With other healthcare providers
- When it is required or authorised by law (eg. Court subpoenas)
- When it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
- To assist in locating a missing person
- To establish, exercise or defend an equitable claim
- For the purpose of confidential dispute resolution process
- When there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
- During the course of providing medical services through Electronic Transfer of Prescription (eTP), my My Health Record/PCEHR system (eg via Shared Health Summary,. Event Summary).
Only people that need to access your information will be able to do so. Other that in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.
WHAT PERSONAL INFORMATION DO WE COLLECT?
The personal information we collect about you includes:
- Your name, date of birth, addresses, contact details
- Medical information including medical history, medications, allergies, immunisations, family history and risk factors
- Medicare number, healthcare identifiers, health fund details
You have the right to remain anonymous while accessing healthcare services, unless it is impracticable for us to do so or unless we required or authorised by law to only deal with identified individuals.
YOUR MEDICAL RECORDS:
Elden street Medical takes steps to ensure that your medical records :
- Are accurate, complete, well organised and legible
- Are up to date
- Contain enough information to allow another GP to care for you
- Contain a summary of your care
- Can be used to remind you, with your permission, to return for follow up, check ups and reviews.
HOW WE STORE YOUR PERSONAL INFORMATION
We store your personal information in a number of forms, including digital and electronic images and hard copy paper based documents. We employ a range of physical and electronic security measures to ensure your personal information is protected. These measures include:
- Storing your personal information in a secure facility
- Using anti virus software to protect electronic information
- And limiting access to your personal information to those persons who are required to access it for the purpose of providing services to you or us. Our internet service provider may record details of visits to our website. This information will only be used by us internally for statistical and research purposes.
We will take reasonable steps to ensure that the personal information held by us is accurate, up to date, complete, relevant and not misleading. You have a right to access your personal information, such access may be granted or refused in accordance with the APP’s. To complete the Request to Access Medical Records form which is available from Elden street Medical. You may also request that your personal information be corrected if you believe it to be inaccurate, incorrect or incomplete.
We will take reasonable steps to protect personal information from misuse, interference and loss, unauthorised access, modification or disclosure. We will also take reasonable steps to destroy or identify personal information that we hold if we no longer need the information for the primary purpose for which the information was collected and we are not otherwise required by law to retain the information.
LODGING A PRIVACY RELATED COMPLAINT
If you have any concerns regarding the privacy of your personal health information or the accuracy of the information held by the practice, you should discuss these with our practice staff. Inaccurate information can be corrected or your concerns noted in your record. For legal reasons, the original notes will be retained.
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns in writing to 1A Elden Street, Toukley, NSW, 2263. We will attempt to resolve it in accordance with our resolution procedure which dictates a response within 30 days.
You may also contact the
OFFICE OF THE AUSTRALIAN INFORMATION COMMISSIONER
1300 363 992
INFORMATION AND PRIVACY COMMISSION