Patient Services

We strive to give you the best possible medical care.  Should you have any concerns about your medical care, please speak to our Practice Manager - Ronel Maasdorp.

Our reception staff might ask you, when you phone - “what is wrong?”.  They are not being nosey, they are members of our Practice Team and trained to ask certain questions in order to ensure you receive:

• the most appropriate Medical care
• seen immediately, should it be an emergency
• cared by the right Medical Professional

OUR MEDICAL RECEPTION STAFF AND ALL MEMBERS OF ELDEN STREET MEDICAL TEAM ARE BOUND BY CONFIDENTIALITY RULES.